Privacy Policy

Our Commitment to Privacy

Accessro is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our accessible transportation services in Winnipeg, Manitoba.

Information We Collect

We collect the following types of personal information:

Contact Information

• Name, email address, phone number
• Mailing address and service location
• Emergency contact information

Mobility and Health Information

• Wheelchair type, dimensions, and specifications
• Mobility assistance requirements
• Medical equipment needs for transportation
• Transfer and boarding preferences

Service Usage Data

• Booking history and service preferences
• Pickup and dropoff locations
• Service dates, times, and durations
• Vehicle type and equipment used

Payment and Insurance Information

• Payment method details
• Insurance provider information for billing
• Transaction history and receipts

Website Usage Data

• IP address, browser type, device information
• Pages visited and time spent on site
• Cookie data and preferences

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Matching appropriate vehicles to your mobility requirements
• Coordinating pickup and dropoff logistics
• Providing necessary assistance during transportation
• Maintaining safety records and equipment specifications

Communication

• Confirming bookings and schedule changes
• Providing service updates and notifications
• Responding to inquiries and support requests
• Sending important service announcements

Billing and Insurance

• Processing payments and issuing receipts
• Direct billing to insurance providers
• Preparing documentation for reimbursement claims
• Maintaining financial records as required by law

Service Improvement

• Analyzing usage patterns to enhance service quality
• Developing new accessibility features
• Training staff based on passenger feedback
• Optimizing fleet management and scheduling

Legal Compliance

• Meeting regulatory requirements for transportation services
• Maintaining safety and accessibility documentation
• Responding to legal requests and obligations
• Protecting our rights and enforcing our terms

Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and optional services
• Contract: To provide requested transportation services
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: For tax, regulatory, and safety compliance

Data Retention

We retain your personal information for the following periods:

• Contact form submissions: 3 years from last interaction
• Service records: 5 years for operational and safety purposes
• Financial records: 7 years as required by Canadian tax law
• Medical transportation documentation: 7 years per healthcare standards
• Marketing data: Until consent is withdrawn

After these retention periods, we securely delete or anonymize your information.

How We Protect Your Data

We implement comprehensive security measures including:

• Encryption of sensitive data during transmission and storage
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Breach notification procedures within 72 hours of discovery
• Physical security measures for paper records

Information Sharing

We may share your information with:

Service Providers

Third parties who assist with:

• Payment processing and billing services
• Insurance claim processing and verification
• Vehicle maintenance and equipment suppliers
• Website hosting and analytics services

Healthcare Partners

With your consent, we may share information with:

• Medical facilities for appointment coordination
• Occupational therapists for vehicle matching
• Healthcare providers for treatment planning

Legal Requirements

We may disclose information when required by:

• Court orders or legal processes
• Government investigations or regulatory requests
• Emergency situations involving safety concerns

We do not sell your personal information to third parties.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Update inaccurate or incomplete data
• Deletion: Request removal of your personal information
• Portability: Receive your data in a structured format
• Object: Oppose certain types of data processing
• Withdraw Consent: Revoke permission for marketing communications
• Complain: Lodge complaints with privacy commissioners

To exercise these rights, contact us at [email protected] or call +1 (204) 518-9374.

Children's Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately for removal.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email or website notice. The "Last Updated" date indicates when the policy was last revised.

Contact Us

For privacy-related questions, concerns, or to exercise your rights: